REFUND & RETURNS POLICY

Effective Date: 02/02/2023

Thank you for shopping at Fusion Casuals. We want you to be completely satisfied with your purchase. If you have any concerns or need assistance with a return or refund, please review our policy below.

  1. Returns

1.1 Eligibility: We accept returns of unworn, unwashed, and undamaged items within [insert number of days] days from the date of purchase. To be eligible for a return, the item must be in its original packaging and accompanied by the receipt or proof of purchase.

1.2 Exclusions: The following items are non-returnable:

  • Items marked as “Final Sale” or “Non-Returnable”
  • Intimate apparel (e.g., lingerie, swimwear, undergarments)
  • Custom-made or personalized items
  • Items purchased from third-party sellers or marketplaces

  1. Refunds

2.1 Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within [insert number of days].

2.2 Deductions: We may deduct a restocking fee or applicable shipping charges from your refund, which will be communicated to you during the return process.

  1. Exchange

3.1 Exchange Process: If you would like to exchange an item for a different size, color, or style, please contact our customer support within [insert number of days] days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

3.2 Exchange Eligibility: The item must meet the same criteria as mentioned in Section 1.1 (Eligibility) above. Exchanges are subject to product availability.

  1. Return Shipping

4.1 Return Shipping Costs: Customers are responsible for the shipping costs associated with returning an item unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).

4.2 Return Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance when returning items to ensure the safe and documented delivery of the package.

  1. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support within [insert number of days] days of receiving your order. We will work with you to resolve the issue promptly, which may include providing a replacement or issuing a refund.

  1. Contact Us

If you have any questions, concerns, or need assistance with returns or refunds, please contact our customer support team at contact@fusioncasuals.com.